Wednesday, May 21, 2008

Inbound call center pricing

In modern times, telephone lines are the best way to communicate and do business; Call centers are now available for making business. Pricing comes with their service, there are a lot of offered services and they come with proportion on how they will cost when acquiring inbound call services.
Call centers that have been outsourcing proved to be one of the most thriving ways to increase cost efficiency. Well-known companies like American Express, Sprint, Dell, and AOL illustrate this pattern. After trying call center outsourcing to lower cost locations like in the Southeast Asia, many companies have improved their cost effectiveness in a much as 50 percent. Furthermore, they have also improved the quality of their client support and satisfaction.
In call centers in either Europe or in North America, the costs of labor are the largest share of operating expenses. In other countries, costs are much lower which is about ten to twenty percent of what it is in the US. Because of this operating expenses are more evenly dispersed among labor, systems and telecomunications, real estate and utilities.
The savings, for some of these companies, have been truly extraordinary going up to as much as $250 million annually. Costs of labor in other countries are quite stumpy compared to the United States, someone answering difficult financial questions on the telephone in the U.S. may expect $40,000 a year, but in selected offshore locations, the costs of labor are a portion of what they are abroad.
Many companies after observing the success of these businesses have been encouraged to go after. Well-known companies are increasingly transferring parts of their business systems abroad since costs are lower. The results are dramatic, they have been observed especially in IT outsourcing where there are high cost reduction rates of as much as 50-60 percent has been achieved. Lower labor costs, an abundant number of skilled work-force, and increasing offshore capabilities by service providers in countries like India are reasonably behind this success.
Having your business taken care with inbound call center are a good way to handle customer service, you can let another company outsource the service. The pricing is literally higher at countries there the economy is high. The best way is to find one particularly on Southeast Asia or any other country where the labor costs are much lower then in the United States.

1 comment:

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